Advanced Apprenticeship in Customer Service

This is usually a one year programme (but can be longer) for customer focussed employees who already have a level of experience in a customer service environment, and who are looking to develop their skills & knowledge. There are many options within the programme, so that the training can be tailored to suit your individual needs, but the apprenticeship would typically include things like:

  • Planning & organising your work
  • Communicating with customers
  • Solving customer problems
  • Making a positive impression of yourself and your organisation

+ many other options such as skills in improving and developing customer service in your organisation, building customer relationships and promoting your business, depending on the needs of your business and your apprentice.

The apprenticeship will include achievement of:

  • Level 3 Diploma in Customer Service
  • Level 2 Functional Skills in English / Maths (although exemptions may apply)
  • Employment Rights & Responsibilities Workbook
  • Personal Learning & Thinking Skills


To be eligible, the apprentice must:

  • Be working in a suitable environment with appropriate opportunities to develop their customer service skills
  • Be employed with at least a one year contract
  • Be working at least 30 hours per week
  • Be aged 16 or over
  • Not have any existing qualifications at Level 4 or over (or equivalent)

Contact Gold Standard to find out more about this apprenticeship