Intermediate Apprenticeship in Customer Service

This is usually a one year programme for members of the team who are just embarking on their career in a customer service environment. This could be face to face contact with customers, or via telephone, e-mail etc. There are many options within the programme, so that the training can be tailored to suit your individual needs, but the apprenticeship would typically include things like:

  • Planning & organising your work
  • Communicating with customers
  • Solving customer problems
  • Making a positive impression of yourself and your organisation

+ many other options depending on the needs of your business and your apprentice.

The apprenticeship will include achievement of:

  • Level 2 Diploma in Customer Service
  • Level 1 Functional Skills in English / Maths (although exemptions may apply)
  • Employment Rights & Responsibilities Workbook
  • Personal Learning & Thinking Skills

To be eligible, the apprentice must:

  • Be working in a suitable environment with appropriate opportunities to develop their customer service skills
  • Be employed with at least a one year contract
  • Be working at least 30 hours per week
  • Be aged 16 or over
  • Not have any existing qualifications at Level 4 or over (or equivalent)

Contact Gold Standard to find out more about this apprenticeship